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Our Return Policy

Because our items are made to order and customizable, we can't accept returns or exchanges.

Order Changes & Cancellations

We start crafting your piece as soon as you order. If you need to make changes or cancel, please reach out within 24 hours of purchase.

After that, modifications may not be possible.

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Shipping & Other Common Q's

In 2025, every order ships FREE!

Our little way of saying thanks for supporting intentionally made pieces. 💖

We take the time to perfect every detail before your order ships. 🚚

Current production & shipping times:

  • Production Time: 2-4 business days
  • Shipping Time: 4-8 business days
  • Total Estimated Delivery Time: 6-12 business days

These are estimates, not a guarantee on exact times. ⏳

Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way. 🚚

At this time, we currently ship within the Continental United States only. 🇺🇸

If your order arrives damaged or defective, we’ll gladly offer a replacement, refund, or thoughtful solution to make things right.

  1. Contact us at hello@harvestandhoof.com within 7 days of delivery.
  2. Include your order number and photos showing the issue.
  3. We will review the issue and get back to you with a solution as soon as possible. 🐂

Check with neighbors and your local carrier first. 📦

If your package is marked delivered but missing, let us know, and we’ll work with you and the shipping carrier to find a solution. 🐂